Introduction
In this Service Agreement, “Cardinal Auto Pros LLC,” “we,” and “us” refer collectively to Cardinal Auto Pros LLC. “You” and “your” refer to the customer, including any “Agent” you designate with full authority to act on your behalf regarding your vehicle. This Agreement explains both your obligations and ours in connection with the auto detailing service(s) (“Job”) you purchase. By using our service, you agree to all terms of this Agreement without modification.

While payment may be made by someone other than the owner, we will not perform any service on a vehicle without the owner’s consent.

Because each vehicle’s condition varies, the total cost provided before the service is an estimate. The final cost will be confirmed on the date of service, after inspection, and upon completion.

• If you have prepaid and the final cost is less, we will refund the difference.
• If the cost is higher, you will be responsible for the remaining balance.
•  Mobile service is $15 for locations within a 20-mile radius. For locations beyond 20 miles, an additional $0.75 per mile travel fee will be applied..
• Service charges cover operational costs such as scheduling, customer management software, and are not tax-related.
  
  

Payment is due on or before the date of service. We accept cash and major credit cards (Visa, MasterCard, Discover, American Express).

• If you or your agent are not present at the appointment, prepayment of the total cost is required.
  
  

You or Cardinal Auto Pros LLC may cancel a job at any time. Other than for weather conditions, we require at least 24 hours’ notice for cancellations.

• Cancellations with less than 24 hours’ notice, turnaways at the appointment, or denied vehicle access will result in forfeiture of any prepaid fees, including deposits.
• We will wait up to 20 minutes past the scheduled start; after this, the appointment is considered canceled by you.
• Refunds are issued in the original payment method, except for cash, which will be refunded by check.
  
  

As a mobile service, we work outdoors. If weather prevents service, your appointment will be rescheduled or, if requested, a 100% refund will be issued. Neither party is liable in these circumstances.

We must inspect your vehicle before confirming the estimate. Prices may be adjusted after inspection based on vehicle condition or requested add-ons.

Our detailing services aim to recondition and restore your vehicle, but we do not guarantee full restoration to a new or prior condition.

• A final inspection will be conducted with you at the end of the service.
• Any concerns must be reported within 24 hours of service completion.
  
  

We are fully insured but cannot be held responsible for preexisting damage.

• Any new damage incurred during service will be reported.
• Photos are taken prior to service to document the vehicle’s condition.
• You agree not to hold us liable for preexisting damage.
  
  

Please remove all personal items, cash, jewelry, and valuables. Glove boxes and storage compartments should be emptied.

• Items discovered during service will be bagged and returned.
•  Vehicles containing excessive personal belongings may be subject to a $25 inconvenience fee. 
• We are not responsible for loss or damage to items left inside or outside the vehicle.
  
  

We do not:

• Clean engines or engine compartments
• Reinstall seats or child safety seats
• Transport vehicles without proper consent
  
  

Consent forms are required for any additional services that involve moving, removing, or operating your vehicle beyond standard detailing.

You authorize us to operate or move your vehicle only as necessary for detailing purposes. Transport outside the service location requires a signed consent form.

By scheduling, you grant us permission to enter your property at the specified service location and time. Any special instructions should be provided prior to the appointment.

We may contact you via email, phone, or mail regarding your service, account, and promotions.

• Transactional communications (service updates, billing, confirmations) cannot be opted out of.
• Promotional communications may be opted out of at any time.
• Photos may be taken of your vehicle for marketing purposes without disclosing personal information.
• All personal data is protected, and customer records will not be shared or sold outside of Cardinal Auto Pros LLC.
  
  

You agree not to solicit our staff for independent work. Violations may result in permanent service denial and potential legal action.

Coupons or discounts must be applied at the time of scheduling.

• Only one coupon or discount can be applied per service.
• Referral codes are limited to one per household, contingent on an actual service being completed.
  
  

Please remove all items from your vehicle. Any items found will be collected, bagged, and returned after service. We are not liable for lost or damaged personal items.

• Engine cleaning
• Seat removal or seat track cleaning (unless requested with consent)
• Bodily fluid cleanup ($100 fee)
• Glove box cleaning unless empty and requested
• Undercarriage cleaning unless discussed in advance
  
  

By scheduling service, you acknowledge that you have read, understood, and agreed to all terms and conditions in this Service Agreement.

• Report any dissatisfaction within 48 hours.
• You may schedule a re-detailing service within 7 days at no additional charge, subject to outstanding balances being paid.
  
  

If a vehicle is in extreme condition, additional services may be required to meet our standards. We provide a complimentary interior add-on service for your next appointment (excluding odor elimination treatments).

This Service Agreement constitutes the full agreement between you and Cardinal Auto Pros LLC regarding the services provided. By using our services, you acknowledge acceptance of these terms.